Terms of Service

1. Seller, scope and agreement

Velonic is a WordPress performance product of STS Host and Tech Inc., trading as Host & Tech (the “Company,” “we,” “us”). These Terms govern purchases of Velonic premium service access and use of the associated account, support and cloud services. The seller’s correspondence details appear at the end of this page.

At launch, the checkout must identify the applicable version of these Terms and provide an opportunity to review the order and correct errors before purchase. Your receipt and order confirmation identify the purchased plan and service term. This preview is not a checkout or an offer to collect payment.

2. Eligibility and account responsibility

You must have legal capacity to enter into the purchase agreement. If purchasing for an organization or client, you must have authority to do so. Provide accurate billing and account information, protect your credentials and notify us promptly if you suspect unauthorized use.

You are responsible for permissions needed to administer the websites you connect. Do not submit another person’s credentials or confidential data unless authorized to do so. We may reasonably verify an account or transaction to protect its owner.

3. Premium plans and delivery

A paid plan provides the production-site allowance, updates, support and cloud-service entitlements specified in the accepted order for its stated term. Site allowances govern commercial activation and service access; they do not restrict rights granted by an open-source software license.

Digital delivery consists of access to the purchased download, license credentials and available service features through the confirmed delivery channel. If delivery fails, contact us with your order reference. Sample prices, planned features and illustrative results on the preview website are not promises of an available release.

4. Software license and intellectual property

The license notice included with the released plugin governs its software. GPL-covered code remains subject to its applicable GNU General Public License, including the freedoms granted by that license. These Terms do not prohibit copying, modification or redistribution where the software license permits it.

A premium purchase separately grants access to Company-operated services, updates and support under the purchased plan. GPL permissions do not grant access to our hosted infrastructure or another customer’s credentials. Company names, logos and other trademarks remain subject to their applicable rights; third-party notices remain in force.

5. Fees, taxes and payment

The checkout must show the currency, price, applicable taxes and total before you submit an order. The invoice identifies the legal seller. Card payments through Stripe and payments through PayPal are intended launch methods; the method actually offered is shown at checkout. They are not connected in this preview.

Payment providers process transactions under their own applicable terms and privacy notices. Naming Host & Tech or displaying provider logos does not imply that Stripe or PayPal endorses Velonic or has approved its merchant account.

6. Annual term, renewal and expiration

The current launch proposal uses manual annual renewal. There is no automatic renewal charge under these draft Terms. Renewal requires a new, explicit purchase at the price and terms displayed then. Existing paid terms are not shortened by a later price change.

When paid access expires, updates, premium support and cloud-service access end unless renewed. Installed local caching features are not intentionally disabled solely because paid access expires. Continuing to use an older plugin version may carry compatibility or security risks; applicable open-source rights remain unchanged.

Any future automatic-renewal option requires a clearly disclosed billing interval, price and cancellation process and the customer’s applicable authorization before activation.

7. Refunds and cancellation

Every direct paid Velonic purchase covered by our Refund Policy has a 14-day, no-questions-asked money-back guarantee. No explanation, evidence of a defect or troubleshooting session is required. That policy explains the request deadline, payment return and effect on paid access.

Mandatory consumer cancellation, refund and other remedies remain available even where they extend beyond the voluntary guarantee. Canceling or choosing not to renew ends future service access according to the paid term; it does not waive statutory rights.

8. Acceptable use of hosted services

Use hosted services lawfully and within the purchased service allowance. Do not access other customers’ accounts, bypass service authentication or quotas, transmit malicious code, disrupt the infrastructure, or use the service to process content you have no right to submit. Ordinary exercise of GPL software rights is not prohibited service abuse.

Published service quotas apply to the stated period. Any overage charge or additional pack requires its price to be disclosed and your authorization before billing. We may apply proportionate rate limits to protect availability and investigate misuse.

9. Your websites, content and support

You retain your rights in your website and submitted content. You grant only the permissions reasonably needed to process an authorized request and deliver the purchased service. You are responsible for backups, staging tests and selecting settings suitable for your theme, plugins and visitor journeys.

Support covers the purchased product within the plan’s described scope. Custom development, unrelated hosting repairs and third-party products are included only if expressly agreed. No response-time service level is promised unless stated in your accepted order.

10. Privacy and cloud processing

Our Privacy Policy describes this preview’s data handling and the processing that must be disclosed before paid features launch. Cloud optimization can require transmitting selected media and technical configuration outside your WordPress installation; it must not be described as entirely local.

Where we process personal information on your behalf, any required data-processing agreement and subprocessor information must be supplied before that processing begins. These Terms do not substitute for those arrangements.

11. Availability, warranties and responsibility

Performance depends on your hosting, content, integrations and configuration. We do not promise a specific benchmark score, loading time, ranking or compatibility with every third-party component. We will supply the purchased service according to the accepted order and applicable law.

Except for express commitments and rights that cannot lawfully be excluded, no additional warranty is made. To the extent permitted by law, we are not responsible for indirect or consequential losses arising from third-party failures or configurations outside our control. Nothing excludes liability that cannot legally be excluded, or removes a mandatory consumer guarantee, refund remedy or duty imposed by law.

12. Suspension and termination

We may suspend affected hosted access where reasonably necessary to address a material breach, unauthorized payment, security incident or harmful service misuse. Where practicable, we will explain the reason and provide an opportunity to resolve it. Immediate protective action may be necessary for a security threat.

Termination of paid access does not remove your open-source software rights or override a refund entitlement. If we discontinue a paid service without your breach before the purchased term ends, we will provide the remedy required by law and an appropriate refund for undelivered service.

13. Changes, disputes and applicable law

We will identify updated versions and communicate material changes where required. Changes do not retroactively reduce the 14-day guarantee for an existing order or remove acquired consumer rights. Material changes to an existing paid service require any notice or agreement mandated by law.

These Terms are prepared on the basis of the seller’s published British Columbia address. Subject to mandatory protections in your place of residence, British Columbia law and applicable Canadian federal law govern. Contact us first if you wish to resolve a concern; this does not require arbitration or prevent a complaint, court proceeding or other lawful remedy. If a clause is unenforceable, the remainder applies to the extent permitted by law.