Refund & Cancellation Policy

1. The 14-day guarantee

For every direct paid Velonic order, request a full refund within 14 days after successful payment. We will honor the request without requiring a reason, proof of a technical problem or participation in troubleshooting. Downloading, activating or using the plugin or included cloud allowance does not disqualify an otherwise timely request.

This policy covers direct premium-plan purchases, paid renewals, paid upgrades and separately purchased Velonic service packs. Each paid transaction has its own window for the amount charged in that transaction. There is no first-purchase-only exception or discretionary satisfaction test.

2. When the window starts and ends

The window begins at the successful payment timestamp shown in the transaction record and remains open for 14 consecutive 24-hour periods. A request sent within that period is timely even if our team reads or processes it later. If the receipt does not provide a usable timestamp or there is uncertainty about the deadline, contact us; we will resolve that uncertainty in the customer’s favor.

3. How to request your refund

Use the Host & Tech contact form and identify your message as a Velonic refund request. Include your order or transaction reference and purchase email, or enough information for us to locate the payment. You can simply write: “Please refund my Velonic order.” The local Velonic preview form does not deliver requests.

Order verification protects the purchaser and prevents duplicate refunds; it is not a requirement to explain dissatisfaction. Do not send card numbers, payment-account passwords or WordPress administrator passwords. If one contact channel is unavailable, use another published Company channel or written correspondence to the address below and keep a copy of your timely request.

4. Amount and payment return

We refund the full amount paid for the covered transaction, including applicable taxes collected on it. We do not deduct a restocking fee, payment-processing fee, usage charge or administrative fee from a timely guarantee refund. Refunds are returned to the original payment method through the provider used for the purchase. If that return is technically unavailable, we will arrange a lawful alternative with you.

Our proposed launch service commitment is to initiate the refund within five business days after locating and verifying the order. Your bank or payment provider determines when the credit becomes visible. We will provide confirmation when initiated and investigate a missing credit. Any shorter mandatory deadline applies. Exchange-rate differences or separate bank charges outside our control are governed by the bank or provider; they do not reduce the amount we return.

5. What happens to paid access

When the transaction is refunded, its associated premium activation, update entitlement, paid support and cloud access end. We will identify the affected entitlement, particularly if only an upgrade or service pack is refunded. We do not intentionally break your website or remotely delete your original media as a condition of refund.

Refunding paid services does not revoke permissions already granted by the applicable GPL software license. Keep your own backups and review any service-dependent settings. We may retain the minimum order and refund records needed for accounting, legal duties and dispute resolution as described in our Privacy Policy.

6. Renewal, bundles and separate services

The current annual-license proposal renews manually: choosing not to renew produces no automatic future charge. A paid renewal receives a fresh 14-day guarantee for that renewal transaction. If automatic billing is introduced later, its cancellation method must be clearly disclosed before authorization and cancellation must not reduce this guarantee.

A separately billed Velonic purchase is covered even if you also buy Host & Tech hosting. Hosting, domain names and other non-Velonic products have their own disclosed policies. If Velonic is included with hosting without a separate charge, there is no separate Velonic payment to refund; the hosting order’s policy governs its payment. No bundle term can restrict mandatory consumer rights.

7. After 14 days and your legal rights

The voluntary no-questions-asked guarantee ends after its stated window. You may still contact us about a billing error, non-delivery, defective service or any remedy available under applicable law. This policy does not make all later requests ineligible or shorten statutory cancellation periods.

Nothing requires you to waive a payment-provider dispute process, consumer complaint or other legal remedy. A transaction will not be refunded twice, but a pending dispute does not remove a valid entitlement; we will coordinate the return through the appropriate channel. Changes to this policy apply prospectively and will not reduce the guarantee attached to an existing order.